Service 2018-06-15T12:46:30+00:00

CUSTOMER SERVICE

INSTALLATION

Bebida provides a a fast, smooth and professional transition from the signing of your customer agreement, to the installation of your agreed products and equipment. As a business we pride ourselves on achieving and operating the ISO9002 Quality Assurance Accreditation.  With all installations overseen by your local Account Managers, supported by our customer service focused office based team, and implemented by our experienced technical service department – Bebida delivers on all levels in terms of delivery and quality of installation

MAINTENANCE

Our directly employed local service engineers have over 80 years of combined experience with postmx soft drinks systems, and commercial coffee machines.

Even with the most reliable machines, sometimes things can go wrong.

Our customers can rest assured that our service engineers are available for both routine preventative maintenance and to fix any problems that may arise.

Bebidas’  same-day service and a “first-fix” policy ensures that any downtime will be kept to a minimum.

TRAINING

Exquisitely crafted coffee and specialist machines are only part of what makes you stand out from the crowd.

Learning how to extract the perfect espresso, produce consistent microfoam and brew outstanding filter coffee, takes knowledge, skill and passion. You can be confident that you will receive the best training from our passionate and experienced team at Bebida.

When becoming a customer, training is part of our commitment. We invite you to join us in The Forge Brew Lab & Roastery for a tailored training experience.

 Amongst the many topics we teach, are the correct process required to make the foundation of espresso based drinks, alternative brewing methods, how to steam milk to perfection and correctly construct the drinks on your menu.

Daily cleaning and maintenance of your coffee machine is an essential and critical part of our service to you.

TELESALES & DELIVERIES

We offer a first class telesales order capture service. we even offer a free text reminder service that ensures you never miss your delivery slot. Products are delivered weekly by our experienced and courteous delivery team. Using the latest satellite based ‘Crystalball’ tracking system our deliveries will always arrive in a timely manner.